This document outlines the policies, legal terms, responsibilities, and obligations related to the services offered by WOW Pens, a division of Infinite Consultancies. This policy is drafted to comply with Indian legal requirements including the Consumer Protection Act, Information Technology Act, Contract Act, and relevant e‑commerce guidelines. The following sections describe in detail the procedures, rights, responsibilities, and commitments associated with the custom pen manufacturing, ordering, payment processing, design approval, communication, scheduling, production, shipment, grievance redressal, and post‑delivery service.
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